Privacy policy

Effective Date: July 25, 2025

At Nurture 360, your privacy is very important to us.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who We Are

Nurture 360 is a chiropractic and wellness practice focused on pediatric and women’s health, including perinatal, postpartum, and pelvic floor care. Our services are provided by licensed health professionals who are committed to holistic and patient-centered care.

2. What Personal Information We Collect

We may collect the following types of personal information:
• Contact Information: name, address, phone number, email
• Health Information: medical history, presenting concerns, health reports, prescriptions, treatment notes
• Payment Information: billing details, insurance provider information, receipts
• Other: date of birth, emergency contacts, family doctor information This information may be collected when you:
• Book an appointment
• Fill out intake forms
• Communicate with us via email, phone, or social media
• Access services in person or online

3. How We Use Your Information

Your personal information is used for the following purposes:

• To provide safe, effective, and personalized care
• To communicate appointment reminders and health updates
• For billing and insurance purposes • To comply with legal and regulatory obligations
• To manage and improve our clinic and services

We will only collect the minimum information necessary to fulfill these purposes.

4. Consent

By providing us with your personal information, you consent to the collection, use, and disclosure of that information in accordance with this policy. You can withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us (see Section 9).

5. Disclosure of Information

We do not sell or rent your personal information. We may disclose it only:
• To other health professionals involved in your care (with your consent)
• To insurance providers (as authorized by you)
• To comply with legal, professional, or regulatory requirements
• With third-party service providers who help us operate (e.g. electronic records or payment processors), under strict confidentiality agreements

6. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure, including:
• Secure electronic health record systems
• Password-protected devices
• Locked file cabinets for physical records
• Staff training on privacy and confidentiality

7. Retention and Destruction

Your information is retained only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal or regulatory requirements (typically 10 years after your last visit). When no longer required, your records will be securely destroyed.

8. Accessing or Correcting Your Information

You have the right to access or correct your personal information held by us. To make a request, please contact us using the details below. We may require proof of identity before releasing records.

9. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your personal information, please contact:

Nurture 360 Wellness Attn: Dr. Jaclyn Bastien
2930 Dominion Blvd, Unit 2
drjaclyn.bastien@gmail.com
226-345-1772

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted in the clinic and on our website. We encourage you to review it periodically